Upgradia Warranty

6 Months of Assurance on iPhones

Trust and Transparency

At Upgradia, we believe technology deserves a second life without compromising on quality. Our warranty is designed to provide clarity, security, and confidence when purchasing an iPhone.

Warranty Period

Every iPhone purchased from Upgradia is covered by the Upgradia Warranty.

The warranty begins on the date of delivery and is valid for a period of 6 months.

During this period, we will repair technical defects free of charge, provided they result from normal and careful use.

What Is Covered by the Warranty

The Upgradia Warranty covers:

• Technical hardware defects occurring during normal use

• Free repair of defective components within the warranty period

• Replacement of the device if repair is technically not possible, with an equivalent model in comparable condition, subject to availability

We aim to assess warranty claims as quickly as possible after receiving the device.

What Is Not Covered by the Warranty

The warranty does not apply to damage or defects caused by:

• Drops, impacts, cracks, or other physical damage

• Screen damage caused by impact or improper use

• Water or moisture damage, as water resistance cannot be guaranteed

• Normal wear and tear, including reduced battery capacity and cosmetic signs of use

• Software related issues, including third party applications, viruses, or incorrect settings

• Unauthorized repairs, modifications, or opening of the device

• Removed, altered, or illegible IMEI or serial numbers

• Use of unsupported or incompatible accessories

• Damage incurred during shipping due to insufficient packaging

• Devices with structural damage exceeding normal wear from use

If a defect falls outside the warranty, you will receive a repair proposal with the following options:

• Repair at your own expense

• Return of the unrepaired device with shipping costs charged

• Declining the repair, in which case the device remains the property of Upgradia

Inspection and Assessment

Upgradia reserves the right to inspect any device to determine whether a reported defect falls within the warranty coverage.

If the issue cannot be confirmed or is found to be outside the warranty conditions, you will be informed and provided with the available next steps.

Ownership and Transfer

The Upgradia Warranty applies exclusively to the original purchaser and is not transferable.

In the event of ownership transfer, the new owner must inform Upgradia accordingly.

How to Start a Warranty Claim

1. Registration

Send an email to garantie@upgradia.nl including your name and order number. We may request photos for initial assessment.

2. Data Backup

Please create a backup of your data. Upgradia is not responsible for data loss.

3. Packaging

• Power off the device completely

• Package the device securely with adequate protection

• Remove old shipping labels

• Send the device only, without accessories

• Do not ship devices with suspected battery issues

4. Shipping

Use the shipping method specified by Upgradia. Shipping risk remains with the sender until the device has been received by Upgradia.

5. Disable Find My

Ensure that Find My is disabled. If this is not done within 30 days, the device may be returned and additional costs may apply.

International Warranty

For warranty claims submitted from outside the European Union, all shipping and any customs related costs are the responsibility of the customer.

Repair timelines depend on parts availability and technical assessment. No guarantees can be given regarding exact repair durations.

Warranty on Repairs

• 3 months warranty on replaced parts, excluding batteries

• 1 month warranty on battery replacements

• No warranty on repairs for devices with water or moisture damage, unless explicitly confirmed in writing

Legal Provisions

Upgradia is not liable for indirect damages such as data loss or consequential damage, to the extent permitted by law.

Upgradia reserves the right to refuse service in cases of fraud, manipulation, or violation of warranty conditions.

The warranty is valid exclusively within the European Union.

A valid proof of purchase is required for all warranty claims.

Damage to or removal of security seals may result in refusal of warranty service.

Statutory Warranty

Under Dutch law, used products are subject to statutory conformity warranty. The Upgradia commercial warranty complements this legal warranty and provides additional assurance.

Manufacturer Statement

Upgradia iPhones are not covered by the original Apple manufacturer warranty, as they have been previously used or fall outside the original warranty period.

The Upgradia Warranty is an independent commercial warranty and operates entirely separately from Apple.